Airside Trainer

We're seeking a Training Specialist to join our team. In this role, you'll deliver mandatory and department-specific training in classroom and operational settings. You'll assess employee training needs, provide targeted training to maintain compliance, and maintain accurate records for all employees. Collaboration with UK-wide training teams is essential, as is assisting in evaluating and updating training materials for operational relevance. You'll report completed training to Operational Managers and Training Manager while adhering to company processes and procedures. Ensuring compliance with CAA regulations and airport authority bylaws is crucial. The position may involve additional duties as assigned by management. Throughout all aspects of the job, you'll be expected to promote dnata's Vision, Mission, and Values. The ideal candidate will have strong communication skills, expertise in adult learning principles, and a passion for developing others. Knowledge of aviation regulations and experience in a similar role are preferred.

Essential Experience & Skills

• Fluent spoken and written English
• Full UK/EU driving licence – minimum 1 year's driving experience
• Previous experience of the Check-In Process and Passenger Acceptance and Boarding
• A good working knowledge of the Customer Service operation and the Departure Control Systems
• Basic computer/system skills
• Airport experience in a Passenger Services environment for a minimum of 6 months within the last 2 years
• Safety driven with the ability to maintain a safe and secure working environment
• Pre-employment checks - ability to achieve successful completion of the referencing (checkable 5 year employment/education history) and criminal record check procedures to meet dnata and CAA security regulations, and a satisfactory medical report.

Desirable Experience & Skills

• Previous experience in a training role
• Coaching/Mentoring
• Decision making and problem solving
• People, change and financial management
• Time management
• Customer interaction
• Negotiation and influencing
• Ability to motivate self and others

Hours of work:

• 40 hours per week – various shift patterns.
• Flexibility is required in accordance with the Business Operation.
• Based at Heathrow with a requirement to deliver training at Gatwick, with other UK locations from time to time as necessary.

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provider.