Team Leader Spur

Team Leader Ramp (belt)

We are seeking a proactive and dedicated Team Leader to oversee the daily operations of our dynamic workplace. In this pivotal role, you will ensure a safe, efficient, and high-performing environment while upholding exceptional customer service standards in collaboration with the Shift Team Leader and Duty Manager. You will play a key part in managing day-to-day staff matters, fostering a positive team culture, and supporting leadership across all areas of the business.

Key Responsibilities:

• Oversee the day-to-day management of the ramp operation, ensuring smooth and efficient service delivery.
• Ensure staff and equipment are allocated to flights in a timely and effective manner.
• Monitor and meet performance SLAs, maintaining high operational standards.
• Lead, coach, train, and motivate team members to achieve individual and team goals.
• Maintain a disciplined and compliant workforce, addressing staff issues promptly and professionally.
• Promote and enforce health and safety standards across the operation.
• Liaise effectively with customers to ensure service excellence and resolve any operational concerns.
• Ensure full compliance with CAA and GAL byelaws, as well as dnata's internal policies and procedures.
• Attend and contribute to operational meetings, providing insights and updates as required.
• Support the Ramp Manager and wider leadership team in all aspects of the business.
• Embrace and actively promote dnata's Vision, Mission, and Values in all aspects of the role.
• Carry out any other duties as required by management, commensurate with the level of the role.

Please note: This position will be based on a 4-day shift pattern across set weekdays, with specific days to be confirmed upon appointment

This is an exciting opportunity for a motivated and experienced individual to take the next step in their leadership journey within a fast-paced and rewarding environment. If you are passionate about operational excellence, team development, and delivering outstanding service, we invite you to bring your skills and enthusiasm to our team and help shape the continued success of dnata.

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provider