Ramp Duty Manager

Job Requirements

• Strong Operational Manager responsible for overall smooth running of the Ramp and Baggage Operation, ensuring both departments work cohesively and safely to meet deadlines and service requirements
• Promote at all times the Vision, Mission and Vales of dnata, ensuring these are adhered to at all times
• Ensure operational plans are delivered to meet SLA's requirements and customer expectations
• Ensure deadlines and service level agreements are achieved
• Ensure compliance in relation to company airport & CAA procedures
• Maintain a safe working environment
• To ensure accuracy of paperwork and documents within dispatch / operations department

Job Responsibilities 

• Ensure operational targets are met whilst making safety a priority
• Understand SOPs/safe working practices and ensure they are followed
• Understand role objectives and how to achieve them
• Liaise with customers whether internal or external, and management teams across all departments
• Maintain a disciplined workforce
• Ability to work in line with budget
• Customer Service and Standards focused
• Best Practices - Improve processes and policies in support of organizational goals
• Recruitment and management of staff and resources to achieve required service response, quality and cost performance indicators
• Development and oversight of staff appraisal and supervision systems and in line with required competencies
• Resolving performance issues among staff
• Problem Solving – adapting to the ever changing environment and reacting quickly to meet challenges.
• Planning– being proactive and ensuring future operational plans are clearly covered, including team rosters, re rosters and shift swaps
• Ensure capita system is regularly updated
• Complete HAL scorecard
• Attend HAL meetings
• Financial forecast & planning models
• Meeting and HAL command
• Cover aspects of Business Managers workload when on annual leave
• Ensure deadlines and service level agreements are achieved
• Ensure compliance in relation to company airport & CAA procedures
• Maintain a safe working environment
• To ensure accuracy of paperwork and documents within dispatch / operations department

Hours of work : 

If you thrive in a fast-paced environment and have a passion for logistics and air cargo operations, we want to hear from you. Apply now and join our team of dedicated professionals who keep air freight moving smoothly around the globe.

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish and be the world's most admired air services provider.

dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.