Operations Manager

Are you an energetic leader with a passion for optimizing operations and ensuring top-notch service standards? We are seeking an experienced Operations Manager to oversee the day-to-day operations of our Cargo Services, ensuring compliance with safety and security protocols while meeting stringent service standards.

In this pivotal role, you will leverage your leadership, coaching, and strategic thinking abilities to manage and implement policies and procedures that achieve key performance indicators (KPIs), satisfy airline requirements, and adhere to local regulations. Your excellent communication and interpersonal skills, combined with your expertise in people management, financial management, negotiation, and influencing, will drive profit and enhance business performance.

As a motivator and decision-maker, you will excel in problem-solving and change management, utilizing your IT proficiency to support continuous improvement. Additionally, your ability to build strong rapport with customers and maintain lasting relationships will be crucial in ensuring our success. Join us and be a part of a team that values excellence, innovation, and safety!

Responsibilities (detailed tasks):

• Ensure cargo operations deliver service excellence in a safe and secure manner whilst meeting financial targets
• Manage cargo operations processes in compliance with airline service standards and local regulatory requirements
• Meet KPI requirements of the stations
• Monitor performance against SLA's: seek continuous improvements in work processes to increase service standards and meet customer demands
• Raise security awareness and improve safety work practices
• Ensure the safety of staff, equipment and facilities in accordance with corporate, local and international standards. In cooperation with the Safety department, promote and develop a safety culture within the business unit to continually raise awareness and motivate safe behaviours
• Establish good customer contact and rapport with airlines and business partners
• Plan and delegate airline customer account responsibility for key customer airlines. Establish good customer contact and rapport with airlines
• Responsible for P&L
• Encourage staff engagement, participation and productivity improvement
• Maintain staff discipline and manage performance review and development of staff
• Investigate incidents or non-conformity in the department and recommend/implement preventive and corrective action
• Participate in certification and renewal audits of the department
• CCTV control in accordance with regulator guidelines in relation to aviation security and to ensure all CCTV data is protected in line with Data Protection Act 1998.
• Liaise with training department on training needs and scheduling of training
• Flexible across any other dnata facility as required
• To undertake any other duties as required by management, commensurate with the grade of the post
• Promote at all times the Vision, Mission, Vales of dnata

If you are ready to take on this exciting challenge and make a significant impact, we encourage you to apply today and become a key player in our dynamic team

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we are defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provider