Head of National Accounts

Are you a senior commercial professional who thrives on building lasting airline relationships and driving sustainable growth? dnata UK&I is looking for a Head of National Accounts to join us on a 12-month fixed-term basis, taking ownership of some of our most strategically important customer relationships. In this role, you'll act as the senior commercial interface for a portfolio of key accounts—shaping customer strategy, leading high-value negotiations, and ensuring dnata's value proposition stands out in a competitive market. You'll work closely with commercial, finance and operations teams, as well as our EXCO leadership, to protect and grow revenue while delivering an outstanding customer experience. This is a fantastic opportunity to take on senior-level ownership and visibility within a fast-paced aviation environment—the role is in offered on a 12-month basis.

What you'll bring:

• Senior-level experience in strategic account management, ideally within ground handling, aviation or a comparable commercial environment
• A track record of leading tenders, contract renewals and complex, multi-stakeholder negotiations
• Confident, credible relationship-building skills at senior customer level, with the ability to act as a trusted advisor
• Sound commercial and financial judgement, with experience using tools such as Salesforce to manage pipeline and performance
• Excellent communication skills, able to influence cross-functional teams and articulate a clear value proposition to diverse audiences
• Resilience and composure under pressure, with a structured, results-driven approach
• Experience managing complex commercial issues, negotiations and customer escalations.

This is a fantastic opportunity for an experienced commercial leader to make a real impact during a pivotal 12 months—driving contract retention, unlocking growth opportunities, and strengthening dnata's reputation as a trusted partner to our airline customers. If you're ready to bring your strategic thinking and negotiation expertise to a fast-paced, high-profile role, we'd love to hear from you

At dnata, our values define who we are and how we work together. We are safe – making safety and security a mindset in everything we do, where every team member is empowered to speak up and prioritise wellbeing. We play to win – going above and beyond for our customers, setting ambitious goals, taking ownership, and empowering bold decision-making. We respect everyone and work as a team – building trusted relationships, embracing diversity, and creating a culture of belonging where respect and results go hand in hand. We are future-thinking – welcoming innovative ideas, taking responsibility for our impact, learning from challenges, and investing in our people's potential. If these values resonate with you and you're ready to be part of a team shaping the future of ground handling and cargo services, we'd love to hear from you