Customer Service Agent

Embark on a Sky-High Career: Passenger Service Agent, London Heathrow

Are you ready to be the face of exceptional service at one of the world's busiest airports? Join our team as a Passenger Service Agent and help create unforgettable journeys for travellers from around the globe. The ideal candidate: thrives in a fast-paced environment and has customer service skills that soar above the rest. They possess the ability to stay calm under pressure and enjoy working with a diverse team and passengers' base.

Your flight plan includes:

• Welcoming passengers with a warm smile at check-in
• Navigating the complexities of travel documents with eagle-eyed precision
• Mastering the art of efficient baggage handling and weight management
• Transforming travel hiccups into smooth experiences
• Ensuring passengers board their flights safely and on time

Job Requirements:

• Previous experience of primarily working within Customer Services ideally in a customer facing role
• A good working knowledge of various check-in systems is desirable
• Excellent communication skills
• Courteous, patient and understanding
• The successful candidate will need flexible approach to working variable shift patterns
• Basic computer system skills
• Security Aware
• Fluent spoken and written English

Why join dnata?

• Be part of creating positive memories for thousands of travellers
• Develop valuable skills in the exciting world of aviation
• Enjoy a role that offers something new every day

Are you ready to elevate your career and make a real difference in people's travel experiences? We want to hear from you! Apply now and let your career take off at London Heathrow Airport

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provider.