Airside Trainer

Join dnata and help shape the next generation of aviation professionals

At dnata, we are committed to delivering safe, efficient, and world-class ground handling services to our airline customers. We are looking for an experienced Operations Trainer (Dispatch) to support the development, delivery, and continuous improvement of training programmes for Dispatchers and operational teams.

This is an exciting opportunity for an operationally experienced individual who is passionate about developing others, driving compliance, and maintaining the highest standards of safety and operational excellence.

About the Role

As an Operations Trainer, you will be responsible for delivering both classroom and practical operational training to Dispatchers and Ground Handling personnel. You will ensure all employees are trained and assessed in line with airline requirements, airport regulations, company procedures, and industry best practice.

Working closely with operational management teams, you will identify training needs, support new starters, deliver recurrent training, and help drive operational performance through effective competency development.

Key Responsibilities

• Deliver initial, recurrent, and remedial training programmes for Dispatchers and operational staff.
• Conduct practical on-the-job coaching and assessments.
• Ensure compliance with airline, airport, CAA, DfT, and company operational procedures.
• Assess employee competence and maintain accurate training records.
• Support the implementation of operational process improvements and procedural updates.
• Develop and update training materials, lesson plans, and assessment documentation.
• Monitor operational performance trends and recommend training interventions where required.
• Provide coaching and support to operational teams to improve safety, compliance, and service delivery.
• Investigate training-related performance gaps and recommend corrective actions.
• Support operational readiness for new airline launches, seasonal changes, and procedural updates.
• Promote a positive safety culture and reinforce dnata's Vision, Mission, and Values.
• Undertake any other duties commensurate with the grade of the role.

Key Results

• Training compliance targets consistently achieved.
• Operational competency standards maintained across all dispatch functions.
• Positive audit and regulatory compliance results.
• Reduction in operational errors and dispatch-related non-conformances.
• Improvement in operational KPIs, safety performance, and On-Time Performance (OTP).
• Successful onboarding and certification of new Dispatch personnel.

Main Contacts

Internal

• Operations Managers
• Airside Managers
• Dispatch Supervisors
• Shift Managers
• Training Department
• Safety & Compliance Teams

External

• Airline Representatives
• Airport Authorities
• Regulatory Bodies
• Training Providers

Knowledge & Experience

• Previous experience in Aircraft Dispatch, Turnaround Coordination, Ramp Operations, or Ground Handling Operations.
• Strong understanding of aircraft turnaround processes and airport operations.
• Experience delivering training, coaching, mentoring, or competency assessments.
• Understanding of aviation safety, security, and operational compliance requirements.
• Excellent knowledge of airline and airport operational procedures.

Skills & Competencies

• Exceptional communication and presentation skills.
• Ability to engage and influence people at all levels.
• Strong coaching and mentoring capability.
• Attention to detail and accuracy.
• Excellent organisational and planning skills.
• Problem-solving and decision-making skills.
• Confidence in delivering training to groups and individuals.
• IT literate with experience using training and operational systems.
• Safety-focused mindset.
• Ability to work under pressure in a fast-paced operational environment.

Behaviours

• Customer-focused.
• Safety-driven.
• Collaborative team player.
• Achievement-oriented.
• Innovative and proactive.
• Flexible and adaptable.
• Positive role model.
• Committed to continuous improvement.

Be part of a team that delivers operational excellence every day.

At dnata, our values define who we are and how we work together. We are safe – making safety and security a mindset in everything we do, where every team member is empowered to speak up and prioritise wellbeing. We play to win – going above and beyond for our customers, setting ambitious goals, taking ownership, and empowering bold decision-making. We respect everyone and work as a team – building trusted relationships, embracing diversity, and creating a culture of belonging where respect and results go hand in hand. We are future-thinking – welcoming innovative ideas, taking responsibility for our impact, learning from challenges, and investing in our people's potential. If these values resonate with you and you're ready to be part of a team shaping the future of ground handling and cargo services, we'd love to hear from you